Customer Relationship Management (CRM) is a system which can be used to manage and analyse current and potential customers activities using the collected data including company’s website, telephone, live chat, e-mail, marketing materials and social media.
- Microsoft Dynamics 365 can help you to:
- Develop better customer relationships
- Transform your potential customers to buyers
- Improve your business performance by getting valuable insights from data
- Gain edge over your competitors by noticing market trends
- Connect and extend it with other Microsoft and third-party apps and services